CLIENT AGREEMENT:

- All clients must sign an agreement with The Henix Company that details company policies, requested services, price breakdown and payment terms.

- All invoices will be sent to clients via Square link. We do not take cash, CashApp, PayPal, etc.

- Paid deposits are required to initiate client agreements; service initiation agreement fee is 50% of total. 

- No deposit paid will void client agreement; voided client agreements are at risk of package price increase.

- A $10 fee will be applied to a clients balance who miss payment plan dates.

- A $25 late fee will be applied to a clients balance that does not meet their suspense dates for requested information.

- Two missed payments can result in cancelation of client agreement; canceled clients are at risk of being banned from The Henix Company's services.

NO REFUNDS
(Unless a refund is requested because The Henix Company missed an deadline date)

WEEKLY MEETINGS:

- Meetings will be by phone, virtual or in person depending on the customized client agreement 

- These meetings are used to request needed information from clients, go over updates, review proofs and present final copies.

CLIENT COMPLETION: 

- Final payment must be paid to receive final products.

- Two week grace period after final payment to review your final products, make final edits, and ask questions. It is mandatory to follow the client agreement timeline to avoid client projects from overlapping. 

If there are any questions or concerns please contact us.